Frequently Asked Questions - hotel

FAQs - hotel


You may email, call, or send a fax to the hotel.


Tel: +855 (0)63 760 087

Fax: +855 (0)63 963 528



Online bookings generally offer the ‘best available rates’ for that date and time.



Hotel rates are per room based on a maximum occupancy of two.



Yes, your credit card details are essential to guarantee the reservation



“We accept all the universally accepted credit cards during the booking process like Master Card, Visa.



We may charge an amount on the credit card, equivalent to a 1 night’s room charge to guarantee booking. Furthermore, we do not charge without proper authorization from the guest. However, select packages may require full pre-payment at the time of booking but this will be made known at the time of making the reservation. Guests can choose to settle the bill in cash or credit card at the time of check-out. 



Our hotel uses a SSL secure encryption to ensure that all your personal information and credit card details are kept confidential. The security of our guests’ information is very important to us.



An extra bed is USD 15 nett with breakfast



There is no charge for children below the age of 12 years sharing a room with parent(s) on existing bedding.

-There is no charge for children below the age of 12 years sharing a room with parent(s) on existing bedding.

-If an extra bed is required, regardless of age, an extra bed charge will be incurred.

-Children 12 years and above are charged the full adult breakfast price of USD 8 nett

-Children between ther ages of 5 and 11 years are charged a rate of USD 4 nett per child/breakfast.

-Children 4 years and below eat breakfast for free



Check-in time: 2:00pm

Check-out time: 12:00 noon



Early check-ins are subject to room availability.



Late check-outs are subject to room availability and the charges are as follows:

-Check out before 6.00 pm: 50% charge (based on overnight rate)

-Check out after 6.00 pm: Full overnight rate (same)



No, we do not charge for visitors. However, identification may be required for security purposes.



In the event of a cancellation or no-show, the following will apply:

-For stays any night – if the property is not informed within 72 hours or more prior to date of arrival, there will be a charge of one (1) room night’s accommodation which will be levied on the credit card used to guarantee the reservation. 



All rooms are non-smoking.



We have two original triple room, all other rooms can be converted into triple by adding an extra bed at an extra charge.



Yes, baby cots are available upon request and free of charge.



There is 1 outlet in TA Prohm Hotel

Ta Prohm Restaurant and Bar:

Located on second floor

Opening hour: 6.00 am – 11.00 pm

Breakfast is served from 6.00 am to 10.30 am



Yes, vegetarian dishes are available both on the breakfast buffet line and a la carte.



Strictly speaking, the food served is not “halal”. However, we have dishes available that serve no pork.



No, room service is not 24-hour, it operates from 6.00 am to 10.30 pm.



The hotel is a 15 minutes’ drive from Siem Reap International Airport. Airport transfers are provided upon request at USD 15 nett per way for a van.



Early to mid-May is about the hottest. The weather is hot and sticky. For those who love the heat, fantastic. Just be aware that the humidity creates the storm clouds, and any time after lunch there will be a cloudburst. It’s like water being poured out of a bucket! And water flows everywhere!


The most popular time to visit is in December when it is cool but it is annoyingly crowded at the temple sights – shoulder to shoulder stuff. The crowd continues till May but tapers off. Although it rains a lot from July till October, it is still good (especially August) to visit as it is less dusty and more greenery, the temple moats are filled, the water in Tonle Sap is clearer – a much prettier sight. And, you don’t have to travel so far to get on the boat at the lake since the increased water level means you get to the lake faster.


While the rainy season from mid-May to October can be steamy, the thunder showers tend to cool things off. Heat builds up, it rains hard and fast and then often quickly clears with a fresh and clean – and cooler – world. The highest highs are in March, April and May – though the variation is not great. The coolest mornings are definitely December to February.




No, tap water in Cambodia is not potable. 2 bottles of complimentary drinking water to be provided daily.



Within walking distance are the old market, night market, Artisans Angkor, King’s Road food court (Hard Rock Café).



Within walking distance of the hotel are numerous pubs, restaurants and cafes, whilst the well-known entertainment spots the Pub Street-Cheers Pub, Angkor What Bar, Temple Bar.



No we do not. However, our front desk staff will be more than happy to help you with any queries you may have or assist you with any arrangements you may wish to make.



Contact our reception for more information on tourist attractions.

Disclaimer: Prices shown are only approximates and are subject to change without prior notice. 


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