You have questions. We have all the answers.

At the Ta Prohm Hotel, we try to be as transparent as possible. Please see our FAQs below for answers to any of your questions. We also encourage our guests and visitors to send us questions or concerns via our Contact Us form if you have additional queries.

How many stars is the hotel?

4 stars

How do I directly contact the hotel?

You may email, call, or send a fax to the hotel.

Email: info@taprohmhotel.com

Tel: +855 (0)63 760 087

Fax: +855 (0)63 963 528

If I make an online booking, will I be offered a ‘best rate’?

Online bookings generally offer the ‘best available rates’ for that date and time.

Are your hotel rates per person or per room?

Hotel rates are per room based on a maximum occupancy of two.

Are my credit card details necessary when making a reservation?

Yes, your credit card details are essential to guarantee the reservation

What are the types of credit cards accepted during the booking process?

“We accept all the universally accepted credit cards during the booking process like Master Card, Visa.

Will my credit card be charged?

We may charge an amount on the credit card, equivalent to a 1 night’s room charge to guarantee booking. Furthermore, we do not charge without proper authorization from the guest. However, select packages may require full pre-payment at the time of booking but this will be made known at the time of making the reservation. Guests can choose to settle the bill in cash or credit card at the time of check-out. 

How safe are credit card details that are submitted online?

Our hotel uses a SSL secure encryption to ensure that all your personal information and credit card details are kept confidential. The security of our guests’ information is very important to us.

What is the cost of an extra bed?

An extra bed is USD 15 nett with breakfast

What is the hotel’s policy regarding children?

There is no charge for children below the age of 11 years sharing a room with parent(s) on existing bedding.

-There is no charge for children below the age of 11 years sharing a room with parent(s) on existing bedding.

-If an extra bed is required, regardless of age, an extra bed charge will be incurred.

-Children 11 years and above are charged the full adult breakfast price of USD 8 nett

-Children between ther ages of 5 and 11 years are charged a rate of USD 4 nett per child/breakfast.

-Children 4 years and below eat breakfast for free

What are your check-in and check-out times?

Check-in time: 2:00pm

Check-out time: 12:00 noon

Is it possible to check-in earlier?

Early check-ins are subject to room availability.

What is the charge for a late check-out?

Late check-outs are subject to room availability and the charges are as follows:

-Check out by 6.00 pm: 50% charge (based on overnight rate)

-Check out after 6.00 pm: Full overnight rate (same)

Is there an additional charge for visitors?

No, we do not charge for visitors. However, identification may be required for security purposes.

What is your cancellation policy?

In the event of a cancellation or no-show, the following will apply:

For stays any night – if the property is not informed within 72 hours or more prior to date of arrival, there will be a charge of one (1) room night’s accommodation which will be levied on the credit card used to guarantee the reservation. 

Do you have non-smoking rooms?

All rooms are non-smoking.

Do you have triple rooms?

We have two original triple room, all other rooms can be converted into triple by adding an extra bed at an extra charge.

Do you have inter-connecting rooms?

No, we do not.

Are baby cots available?

Yes, baby cots are available upon request and free of charge.

How many restaurants do you have and what are they?

There is 1 outlet in TA Prohm Hotel

Ta Prohm Restaurant:
Breakfast is served from 6.00 am to 10.00 am
Located on second floor

Lobby Bar:
Opening hour: 10.00 am – 10.00 pm
Located on first floor

Is vegetarian cuisine available in the restaurant?

Yes, vegetarian dishes are available both on the breakfast buffet line and a la carte.

Is the food served in the restaurant halal?

Strictly speaking, the food served is not “halal”. However, we have dishes available that serve no pork.

Do you have 24-hour room services?

No, room service is not 24-hour, it operates from 6.00 am to 10.30 pm.

How far is the property from the airport and do you provide airport transfers? And if so, what is the cost? 

The hotel is a 15 minutes’ drive from Siem Reap International Airport. Airport transfers are provided upon request at USD 15 nett per way for a van.

What is the weather like at different times of the year?

Early to mid-May is about the hottest. The weather is hot and sticky. For those who love the heat, fantastic. Just be aware that the humidity creates the storm clouds, and any time after lunch there will be a cloudburst. It’s like water being poured out of a bucket! And water flows everywhere! 

The most popular time to visit is in December when it is cool but it is annoyingly crowded at the temple sights – shoulder to shoulder stuff. The crowd continues till May but tapers off. Although it rains a lot from July till October, it is still good (especially August) to visit as it is less dusty and more greenery, the temple moats are filled, the water in Tonle Sap is clearer – a much prettier sight. And, you don’t have to travel so far to get on the boat at the lake since the increased water level means you get to the lake faster. 

While the rainy season from mid-May to October can be steamy, the thunder showers tend to cool things off. Heat builds up, it rains hard and fast and then often quickly clears with a fresh and clean – and cooler – world. The highest highs are in March, April and May – though the variation is not great. The coolest mornings are definitely December to February

Is the tap water safe to drink?

No, tap water in Cambodia is not potable. 2 bottles of complimentary drinking water to be provided daily.

Are there shopping centers nearby?

Within walking distance are the old market, night market, Artisans Angkor, King’s Road food court (Hard Rock Café).

How far is the property from well-known entertainment spots?

Within walking distance of the hotel are numerous pubs, restaurants and cafes, whilst the well-known entertainment spots the Pub Street-Cheers Pub, Angkor What Bar, Temple Bar.


Do you a tour desk?

No we do not. However, our front desk staff will be more than happy to help you with any queries you may have or assist you with any arrangements you may wish to make.

Does Ta Prohm Hotel & Spa have a pool?

Yes, this hotel has a pool in site.

Does Ta Prohm Hotel & Spa have a Steam?

Yes, this hotel has a steam service that can provide to all of customers.

Does Ta Prohm Hotel & Spa have a Gym?


What and where are the local tourist attractions?

Contact our reception for more information on tourist attractions.

Disclaimer: Prices shown are only approximates and are subject to change without prior notice. 

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